Inside Google’s Quest To Reinvent Chat With Machine Learning – Co.Design (blog)

Co.Design (blog) Inside Google’s Quest To Reinvent Chat With Machine LearningCo.Design (blog)Allo, a mobile messaging app launched by Google in 2016, is the company’s attempt to use machine learning to make chat, if not smarter, then at least a hell … Read More

The reality of automating customer service chat with AI today – VentureBeat

VentureBeat The reality of automating customer service chat with AI todayVentureBeatWith all the advances in machine and deep learning, most algorithms largely remain pattern based approaches to extract intent from a large corpus of previously seen chat history. Users’ questions … Read More